Customer Service Agent

Tractive is the most trusted name for keeping cats and dogs safe and healthy. The secret to our success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Want to be part of our story? Perfect! We’re hiring several Customer Service Agents right now – come join us and help shape the future of pet tech.

Your territory

As part of our Customer Experience team, you will:

• Work in an international company that puts their customers first and wants to provide an outstanding customer service experience.
• Provide written support to customers globally through email and live chat, utilizing our ticket system.
• Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests.
• Utilize your tech know-how to efficiently address and troubleshoot technical issues.
• Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”.
• Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.

Your profile

Key requirements:

• 2+ years of professional experience in technical customer service, ideally with ticket systems
• Strong technical affinity and quick to learn new technologies
• Great communication skills
• Very good English skills (C1 or higher)
• Proficiency in German, Italian, French or Spanish is a plus
• Valid work permit for Austria

Does this sound like you?

• Interested in technology
• Team player with good communication skills
• Proactive, self-sufficient and motivated to learn
• Excited to work in Austria alongside an outstanding team